Manager Airport Services - Melbourne

Our client, Swissport, is the world’s leading provider of ground and air cargo services, with a workforce of 68,000 at 315 airports in 50 countries. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with innovative solutions and superior service experience of consistent quality around the globe”.
As the Manager Airport Services, you will lead a large team including Supervisors, Trainers and administrative support staff.  You will be involved in maximising performance and culture across the areas of safety, efficiency and reliability and continuously exceeding the service delivery expectations of Swissport’s clients (airlines) and their customers. With a focus on continuous development and improvement initiatives in business and operational performance, you will also build and maintain strong teams with a ‘Can Do, Will Do’ attitude ensuring our employees feel valued, recognised and engaged.
Main Responsibilities
Leadership & Culture

  • Ensure that the team have the tools and equipment to effectively carry out their roles; 

  • Ensure the team achieves defined key performance criteria;

  • Coach and develop direct reports and actively manage their performance;

  • Uphold staff disciplines and adherence to Swissport, client and regulatory procedures and policies;

  • Lead a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment;

  • Handle escalated staff grievances, complaints, discipline etc. 

  • Foster and develop the Swissport 'Can Do, Will Do' culture;

  • Recognise and reward the team for good performance including facilitating team events;

  • Actively carry out succession planning activities within the team.


  • Lead optimal operational efficiency through effective planning and management of manpower;

  • Ensure that there is consistent, proactive planning to achieve the right number of people are trained in the various disciplines;

  • Maximise ancillary revenue collection (such as excess baggage) for client airlines;

  • Ensure that KPIs / timesheets are accurate/complete final check and sign-off ahead of client invoicing;

  • Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance;

  • Approve or create purchase orders for consumables and other key expense items.

Qualifications and Competencies

  • Direct aviation experience including leadership in Customer Service or Ramp Services;

  • Demonstrated achievement in managing, motivating and leading a large team;

  • Leadership experience in a fast-paced, service operation;

  • Experience in developing and implementing business improvements and change management strategies.

  • Working knowledge of Australian aviation regulations, along with airport and airline operational policies and procedures;

  • Understanding of OH&S framework, practices and principles;

  • Advanced MS Word, MS Excel, and E-mail skills;

  • Results orientated;

  • Excellent communication, presentation and interpersonal skills;

  • Strong planning and organisational skills;

  • Strategic thinking;

  • Problem solving and decision making;

  • Commitment to learning and growth;

  • Proven ability to effectively lead a large team;

  • Developing Others;

  • Relationship Building for Influence.

Ability to develop

  • Working knowledge of our clients ground handling, dangerous goods, security, and emergency response policies and procedures.

Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.
Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply.
To find out more about this exciting role, please call Dan on 0404 911 057

Photo by Haiqal Osman on Unsplash