Ramp Services Manager - Sydney International Airport

Swissport is the world’s leading provider of ground and air cargo services, with a workforce of 68,000 at 315 airports in 50 countries. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with innovative solutions and superior service experience of consistent quality around the globe”.
As the ramp services manager, you will lead a large team of ramp service team members including Duty Managers, Supervisors and Trainers. You will be involved in maximising performance and culture across the areas of safety, efficiency and reliability and continuously exceeding the service delivery expectations of Swissport’s clients (airlines) and their customers. With a focus on continuous development and improvement initiatives in business and operational performance, you will also build and maintain strong teams with a ‘Can Do, Will Do’ attitude ensuring our employees feel valued, recognised and engaged.
Main Responsibilities
Leadership & Culture

  • Ensure that the team have the tools and equipment to effectively carry out their roles and come up with solutions including creating justifications for procuring additional tools/equipment where required;

  • Ensure effective communication of operational and business related information with the team;

  • Ensure that personal targets (scorecards) are translated to relevant targets for direct reports and that direct reports understand performance expectations;

  • Ensure the team achieves defined key performance criteria;

  • Coach and develop direct reports and actively manage their performance including reviewing logs, carrying out one-one-one conversations, My Career reviews and/or disciplinary meetings to address key issues;

  • Uphold staff disciplines and adherence to Swissport, client and regulatory procedures and policies.

  • Lead a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment;

  • Handling of escalated staff grievances, complaints, discipline etc. In consultation with Airport Services Manager, GM Operations/Employee Relations where appropriate;

  • Foster and develop the Swissport ‘Can Do, Will Do’ culture;

  • Recognise and reward the team for good performance including facilitating team events and recording individual performance in logs;

  • Actively carry out succession planning activities within the team.


  • Lead optimal operational efficiency through effective planning and management of manpower (through rosters, training, leave, etc) as well as other key cost areas such as staff uniforms;

  • Consistently plan to ensure that the right number of people are trained in the various disciplines of ramp services operations;

  • Ensure that the ramp services team and supervisors are accurately entering/checking the roster and billing information into systems and then carry out error checks / sign-off before billing processes to commence;

  • Ensure that supervisors/duty managers are effectively reporting key information about their shifts/activities;

  • Manage the safe and secure operation of all equipment and associated costs for repair and maintenance;

  • Raise purchase orders for equipment repair and other consumables. 

Qualifications and Competencies

  • Qualifications/Experience

  • Direct aviation experience including leadership in Customer Service or Ramp Services;

  • Demonstrated achievement in managing, motivating and leading a large number of team members including several years’ direct leadership experience with a large team;

  • Leadership experience in a fast-paced, service operation;

  • Advanced proficiency in Microsoft Office Suite, Google Drive and Web/Teleconferencing.

  • Demonstrated ability to lead a team to achieve positive business and operational outcomes;

  • High level verbal reasoning, communication and interpersonal skills with the aptitude to be able to lead, direct, coach, develop and motivate a team and/or an individual;

  • Strong problem solving skills;

  • Ability to work with minimal direction, displaying initiative and motivation;

  • Demonstrate high-level personal qualities in relation to adaptability, flexibility, commitment, ability to apply sound judgment and reasoning, and the ability to effectively prioritise tasks;

  • High level administrative, planning, time management and organisational skills;

  • Thorough knowledge of our client airline handling manuals, dangerous goods, security and emergency response policies and procedures;

  • Knowledge of training practices including monitoring of training compliance for regulatory and skills-based training;

  • Strong ability to develop proficiency in using company IT systems.

Ability to develop -

  • Working knowledge of our clients ground handling, dangerous goods, security, and emergency response policies and procedures.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply.
If you would like to know more about the role please call Dan on 0404 911 057

Photo by Goh Rhy Yan on Unsplash

Daniel Jones